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Customer Service / Property Support Assistant10-week temporary contractMonday to Friday | 24 hours per weekWe are recruiting a customer-focused and organised individual to support the day-to-day operations of a residential property, helping to deliver an excellent experience for residents and visitors.Key Duties & ResponsibilitiesDeliver a consistently high level of customer service, acting as a role model for excellent service delivery at all timesHandle enquiries from customers and visitors via email, website, telephone and face to face, providing accurate advice and informationSupport open days and carry out property viewingsAssist with the set-up and delivery of resident events and activitiesFollow complaints procedures, receiving, logging and resolving issues where possible to support continuous service improvementComply with Health & Safety working practices and provide relevant information to visitors and subcontractorsRespond to emergencies in a professional and diligent manner, both during and outside normal working hours when requiredProvide administrative support to the Property ManagerWork effectively on your own initiative and as part of a small, committed team to achieve shared objectivesEncourage customer involvement by engaging residents, gathering feedback, and helping to shape services that enhance the student experience within the accommodationSkills & ExperienceStrong customer service skills with a friendly and professional approachConfident communicator, comfortable dealing with people in person, by phone and via emailWell organised with good attention to detailAble to manage multiple tasks and priorities effectivelyProactive, reliable and able to work independently as well as par