About

Customer Service Agent

Setting the Standard. Every Conversation. Every Day.

Overview

This is not a traditional customer service role.

This is about ownership, judgement, and consistency.
You are the voice of the business. The problem-solver. The person customers trust when things matter.

You don’t follow scripts. You follow standards. And you raise them.

The Role

As a Customer Service Agent, you are responsible for delivering a calm, precise, high-quality experience to every customer, every time.

You manage enquiries. You resolve issues. You protect relationships. You ensure nothing is left unfinished. You turn complexity into clarity.

Your Impact

You shape how customers experience our brand.
You influence retention, loyalty, and reputation.
You reduce friction across sales, service, and operations.
You make the business easier to work with.
You make problems disappear.

What You Do

You handle enquiries across phone, email, and digital channels.
You own issues end-to-end.
You explain products and services clearly.
You coordinate internally.
You maintain accurate records.
You anticipate risks and escalate early.
You uphold service standards.

How You Work

You are calm under pressure.
You think before responding.
You communicate clearly.
You balance empathy and professionalism.
You apply judgement.
You manage priorities independently.

Who You Are

Dependable. Detail-focused. Emotionally intelligent.
Responsible. Fast-learning. Reliable.
You care about quality.

What You Bring

Customer service experience (healthcare, tech, or premium environments preferred).
Strong communication skills.
Confidence handling complexity.
High organisational standards.
CRM and system literacy.
Professional presence.

What Success Looks Like

Customers trust you.
Issues are resolved first time.
Complaints are rare.
Feedback is strong.
Colleagues rely on you.

Why This Role Matters

Our customers expect excellence.
Our reputation depends on delivery.
Our growth depends on trust.
You protect all three.

Job Type: Full-time

Pay: £25,000.00-£33,500.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay

Experience:

• Customer service: 2 years (required)

Work Location: In person