Homebased Customer Service Advisor Role

Start Date: 8th October 2025

Location: Homebased

Contract: 3 weeks Fixed-Term Contract (FTC)

Bring Your Own Device (BYOD)

Hours: 37.5 pw

Hourly Rate: £12.60

At ArvatoConnect, we’re committed to delivering exceptional service experiences that matter. This is a short-term opportunity within our Customer Service team, supporting a high-profile data response campaign.

This is a predominantly telephony and email based role, ideal for individuals who are confident communicators, empathetic listeners, and able to handle sensitive queries with professionalism and care.

What you’ll be doing:

• Handling inbound calls from individuals affected by a data-related incident.
• Using a structured script and FAQ guidance to provide clear, consistent responses.
• Capturing caller details accurately and escalating queries where necessary.
• Maintaining confidentiality and adhering to data protection standards at all times.

What we’re looking for:

• Excellent verbal communication and active listening skills.
• Ability to follow structured scripts and respond empathetically to sensitive situations.
• Comfortable working independently in a remote environment.
• Previous customer service or contact centre experience is desirable.
• Access to a reliable internet connection, a headset and your own device (laptop or desktop).

Additional Information:

• Full training and briefing materials will be provided.
• You’ll be supported by a dedicated team and escalation process.
• This is a short-term role, subject to onboarding and vetting.

If you’re ready to make a difference and support individuals during a critical time, we’d love to hear from you. Submit your expression of interest today and help us deliver service with care and confidence.

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.