About

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. OverviewBased within our Ipswich waterfront office, you will be first point of contact for inbound calls into our growing Frontline team. You'll fully trained to handle a variety of calls ranging from initial claim logging through to claim queries. This role is ideal for individuals looking to start a career within the insurance industry, as personal development and role progression is at the heart of what we do. To support your career progression, we’ll also contribute financially for you to gain your Chartered Institute of Insurance (CII) How you'll make an impactAs a Customer Service Advisor, you'll play a vital role in ensuring the smooth handling of customer claims. Your primary responsibilities will include: Accurately recording customer claim details while adhering to established processes.Delivering outstanding customer service across all interactions,