About

As a Customer Engagement Representative you will take ownership of enhancing the customer experience across a defined geographical area. This role is pivotal in ensuring that all interactions and engagements across various channels meet and exceed customer's expectations, providing a seamless and efficient service. Day-to-day of the role: Own and manage customer relationships within your designated geographical area.Conduct regular outbound calls as per the daily call plan, adjusting the frequency based on individual customer needs with a minimum set frequency of once per month for all nominated accounts.Handle inbound customer calls and take necessary actions promptly.Support customers across different ordering platformsMaintain accurate customer details, including contact information and delivery schedules.Manage order amendments and additions for both phone and web orders.Monitor and enhance customer Return on Investment (ROI) for equipment provided on a Free on Loan (FOL) basis.Collaborate with the sales team to generate and manage leads within your territory, ensuring proper follow-up with both internal and external stakeholders.Reactivate lapsed accounts and integrate them into your ongoing call plans.Work closely with Channel Managers to identify and capitalize on opportunities within National and Regional AccountsKeep customers informed about current promotions, new product developments, catalogue updates, and allergen changes. Required Skills & Qualifications: Proven experience and knowledge in foodservice and retail sectors.Excellent organizational and planning skills, with the ability to hit the ground running.Strong communication skills and the ability to work independently.Results-oriented and target-driven, with a determined and tenacious att