Job Advert

This is hybrid role working 8 hours (5 days per week covering Monday - Saturday) between 8am - 6pm, 3 days in the office (City of London location) and 2 days working from home.

Role Purpose:

The administration of the deposit base of the bank through the lifecycle of a customer across all customer types; personal, business, ISA and charities. Offering exceptional service whilst living our company values.

Responsibilities:

• Provide exceptional customer service to our savers and prospective savers via telephone, email and secure message
• Collaborate with colleagues to ensure customer queries and issues are resolved and communicated quickly
• Continually develop your knowledge on UTB savings products and services so that you can assist savers with their queries
• Ensure all customer information is accurate and kept up to date
• Treat customers fairly in all that you do
• Report and log complaints, breakage requests and all regulatory tasks as required
• Complete rollovers, repayments, notice placements, change of detail and audits within agreed SLA
• Prepare and input ISA transfers in and out requests
• Support our customers through bereavement
• Complete your personal training and development plan in accordance with the documented milestones and timelines
• Ensure quality of work is to a high standard, any findings that have been identified are resolved in a timely manner
• Proactively propose initiatives which will improve customer service, efficiency and satisfaction which will help to lead to a reduction in the cost of acquisition of savers and the price paid for deposits relative to market

Skills and Experience Sought:

• Excellent administrative skills
• Microsoft Office: Word, Excel, Outlook
• Banking Systems (Including Online Banking)
• The ability to multitask, working on one work stream whilst also servicing customers via one of the Bank’s contact channels
• Ability to deal with high volumes of work
• Good organisational skills
• Excellent telephone manner
• Attention to detail

Remuneration and Benefits:

• competitive salary and discretionary bonus scheme
• matched pension contributions up to 7%
• 26 days annual leave plus two wellbeing days and opportunity to purchase additional holiday
• flexible and hybrid working
• private medical insurance via Vitality
• life, income protection and critical illness insurance
• enhanced family leave pay
• extensive learning and personal development opportunities
• electric car scheme and cycle to work scheme
• season ticket loan
• wellbeing support – discounted gym membership, employee assistance programme, 24/7 private GP access for staff and their immediate family (online), 1:1 key life stage coaching