About

• ABOUT US Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year. Our Brands: Pimlico Plumbers Drain Doctor Bright & Beautiful Countrywide Grounds Maintenance Dream Doors Greensleeves Lawn Care Dream Doors: Dream Doors Ltd is a highly recognised, established market leader in the kitchen make over / refurbishment industry with a network of c.100 franchisees across the UK. The Company is multi-award winning, highly respected within the franchisee industry and is part of Neighbourly UK’s group of brands, Neighborly is a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses. REPORTING STRUCTURE REPORTS TO: Financial Controller KEY RELATIONSHIPS: Head office team Franchise network PURPOSE OF THE ROLE The purpose of the role is to provide first class administrator support to our franchise network, with every step of the customer journey, from recording the sales turnover to processing orders and liaising with key suppliers. KEY RESPONSIBILITIES Logging and tracking network turnover and matching customer contracts to goods orders. Approving orders, resolving queries, making amendments, and obtaining quotations suppliers. Processing orders daily, in a timely fashion upon receipt of payment and sending purchase orders to suppliers. Sending out estimated delivery dates to the network. Sending out dispatch confirmations. Credit control – maintaining communication with the franchise network to process customer goods orders within 26 days of the sale date. Reporting damaged and missing items and keep daily log. Log receipt of completion certificates. Dealing with customer complaints and general telephone queries. Ordering flowers and gifts for network. Sending out franchise agreements. Organising and setting up conference facilities for our training days and meetings. Any other reasonable duty that falls within your capabilities. This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role. EXPERIENCE/SKILLS/KNOWLEDGE EXPERIENCE: Previous experience in an administration role. Basic financial administration experience beneficial. Experience using the full Microsoft Suite. Previous experience of working with a CRM beneficial. SKILLS / KNOWLEDGE: Strong communication skills. Ability to build and maintain fantastic working relationships with colleagues, our franchise network and suppliers. Excellent customer service skills. Exceptional time management and organisational skills. Calm, polite and professional telephone manner with the ability to deal with franchisee and customer issues quickly and efficiently. BEHAVIOURS Attention to detail. Ability to work independently and within a team. Ability to work to deadlines. Self-motivated with a desire to learn. INCLUSIVITY STATEMENT Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. Brand: DDR UK Dream Doors Neighbourly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighbourly’s Family of Home Service Brands: Dream Doors Countrywide Grounds Maintenance Bright & Beautiful Drain Doctor, Pimlico Greensleeves