About

Our client looking for a reliable and detail-focused Call Centre Agent to join a customer support and claims handling team. This role requires excellent communication skills, strong data entry accuracy, and the ability to work efficiently in a busy contact centre environment.Monday - Friday temp to perm hours 09:00 - 17:30Key Responsibilities:Accurately update and maintain customer files and claims records.Enter new claim information into the internal database with high attention to detail.Communicate with customers via phone and email to gather or provide information related to their claims.Issue final claim settlements in line with contract terms and internal policy.Arrange and track the collection of damaged items and delivery of repaired or replacement items through external suppliers.Assess returned items to determine if repair or replacement is required.Handle personal data in compliance with all data protection legislation.Support managers with administrative or operational tasks as needed.Work collaboratively with colleagues across departments to ensure smooth operations.Communicate with third-party suppliers to coordinate collections, repairs, and deliveries.Handle customer concerns with professionalism, adapting communication style as needed.Report any service delays or supplier issues to management promptly.Required Skills & Experience:Proficient in basic Microsoft Office applications - essentialGCSE (or equivalent) in English and Maths - essentialPrevious experience in a call centre, claims, or customer service environment - desirableStrong attention to detail, especially when managing multiple tasksAble to work calmly and efficiently under pressureA team player with excellent verbal communication and problem-solving skills