About

Your new companyMy client, a leading manufacturing business based near Deeside, is seeking a professional customer service administrator to join their team on a permanent basis. Being a multinational company with production in the UK, South Africa and China. My client sells in Europe, Asia, Australasia, Africa and the Middle East. They are recognised for their high-quality service and quality products. They also have supply contracts with some of the largest companies in the world. Come and join a company that is repeatedly recognised for the care they take over the service they provide and their ability and flexibility to understand and respond to their client base.Your new roleThe position is being offered full time, Monday to Friday with working hours of 09.00am until 17.00pm. PLEASE NOTE - you will need to drive in order to get to the office location and this is a fully office-based role. You will be working as part of a small sales administration team which processes customer's quotes and orders for their servicing requirements.I am seeking an exceptional customer service administrator who is well-organised and can maximise business performance through exceptional customer service and relationship management.Some of your duties will include but not limited to Answering the telephone, transferring calls and taking messages Keeping customer spreadsheets up to dateKeeping internal spreadsheets up to date (failed deliveries etc)Checking emails of absent team membersQuoting customersTaking service calls, providing advice, and arranging service engineer visits when necessaryQuoting for spare parts and processing orders when raisedPurchase order processing, receive, book in and enter on Sage 200Updating customers' bespoke order systemsChecking Sage Pay daily for any fraud messagesSending out product brochures when requested<br /