About

�? Customer Service Administrator - Be the Hero Behind the Scenes �? ?? Location: West Lothian ?? Hours: Monday to Friday, 9am-5:30pm (half hour lunch) ?? Salary: Highly competitive DOE ?? Why This Role Rocks Are you the go-to person when issues arise or when someone needs a calm, capable voice on the other end of the line? Do you love solving problems, keeping things running smoothly, and making people's days better? If so, we want YOU We're on the hunt for a Customer Service Administrator for one of our long-standing clients who's got a passion for team working and a natural flair for all things customer service related. Whether you're early in your career or bringing years of wisdom, if you're ready for a new challenge in a fast-paced, supportive environment - this is your moment to shine. ?? What You'll Be Doing You'll be the friendly first point of contact for all things facilities and customer support. Think of yourself as the mission control for our building and service operations. Your day-to-day will include: ?? Answering calls and helping people with their queries like a pro?? Logging customer requests and making sure nothing slips through the cracks??? Coordinating engineers and contractors to get things fixed - fast ?? Keeping clients in the loop and making sure they're smiling?? Creating reports, quotes, and keeping everything running like clockwork?? Using your initiative to solve problems and escalate when needed ?? What You Bring to the Table ? Experience in a facilities management or helpdesk role (this is a bonus, not essential )?? Top-notch communication skills - written and spoken?? Confident with Microsoft Office and T