Customer Service Administrator - Hackney, London / Hybrid Work from Home

• £30,000 - £35,000 per year
• Hybrid working (work from home)
• 9 -12 maternity contract with the potential to go perm

Hours:

• Regular working hours: 9:00 AM - 5:30 PM, Monday to Friday

Nearest Transport links: Cambridge Heath/Bethnal Green

Start Date - Mid November

Are you passionate about making a difference in people's lives? Join our vibrant team at a socially-driven start-up that's changing the way we think about health and people living with dementia.

Why You'll Love Working With Us:

• Be part of a friendly, passionate team dedicated to social change.
• Enjoy a fulfilling role that directly impacts customer satisfaction and wellbeing.
• Work in a conveniently located office just a 9-minute walk from Cambridge Heath train station.

The role of Customer Service Administrator:

• Serve as the first point of contact for customer inquiries via phone and email (mostly email based)
• Address and resolve customer complaints, logging feedback for continuous improvement
• Process returns, refunds, and replacements efficiently
• Maintain high customer satisfaction while balancing company policies
• Channel B2B partnership inquiries to the relevant team members
• Identify opportunities to enhance customer experience and reduce avoidable inquiries
• Stay flexible and ready to assist in other areas of the business as needed

The ideal Customer Service Administrator:

• Proven experience in a customer service role within an e-commerce setting
• Familiarity with customer service tools like Zendesk, Shopify, and Google Sheets
• A genuine love for helping others and making a positive impact
• Strong communication skills, both written and verbal
• Ability to handle difficult situations with patience and empathy
• Highly organised with a methodical approach to tasks
• Comfortable learning new technologies and solving problems independently

What We Offer:

• Competitive salary
• 25 days of holiday a year (pro-rata, plus bank holidays)
• Flexible working options
• Monthly wellbeing budget to support your health
• Relaxed, friendly office