About

Customer Service Administrator£25,000 - £27,500LeicesterOffice basedWe are recruiting on behalf of a long established, family-owned business operating in a specialist manufacturing and supply environment. Boasting household names within their client portfolio, the team is small, close knit, and plays an important role in the day-to-day success of the business.The culture is friendly and supportive, with a real family feel. People are trusted, valued, and encouraged to enjoy coming to work. It is also a dog friendly office, creating a relaxed and welcoming environment.This is a business that offers long term stability, a supportive team culture, and the opportunity to be part of a company where individuals truly matter.The RoleWithin Customer Service, you will play an important part in the day to day running of the business. You will be responsible for processing customer orders accurately while acting as a main point of contact for customer queries. Processing customer orders accurately and efficientlyTaking customer orders by phone and emailManaging customer enquiries and providing clear and professional responsesLiaising with internal teams to ensure orders are completed correctlyUpdating internal systems with order and customer informationMonitoring order progress and keeping customers informedResolving order related issues in a calm and professional manner The Candidate Has experience in order processing, customer service, or a similar office-based roleIs highly organised with strong attention to detailCommunicates confidently and professionally with customersIs comfortable using internal systems and general office softwareTakes pride in delivering a high level of service