Customer Service Admin -

The role of Customer Service Admin:

• Invoicing Daily Orders: Ensure accurate and timely invoicing for customer orders.
• Order Tracking: Monitor daily orders for customers and obtain Proof of Delivery (POD) efficiently.
• Order Processing: Promptly process orders received via email, customer portals, and Teams using Sage.
• Back Order Management: Manage orders that are yet to be fulfilled, keeping customers informed.
• Cash Payments Processing: Handle cash payments seamlessly through online Sage Pay.
• Daily Reporting: Send daily shipping reports to corporate customers to keep them updated.
• Email Management: Oversee two busy email addresses, ensuring prompt responses.
• Lost Parcels Investigation: Investigate lost parcels and liaise with couriers until resolution.
• Collaboration with Sales Team: Work closely with a busy Sales Team, accommodating their unique requirements.
• Account Setup: Set up new customer accounts and perform necessary security checks.
• Spreadsheet Updates: Update spreadsheets for Accounts regarding cash and factored payments.
• Liaison with Logistics: Maintain close communication with the Logistics Team to ensure timely dispatch of daily orders.

The ideal Customer Service Admin:

• Proactive Attitude: You take initiative and are always ready to tackle challenges head-on.
• Strong Multitasking Abilities: Manage a varied and demanding workload with grace and efficiency.
• Excellent Time Management: A good timekeeper who prioritises tasks effectively.
• Creative Problem Solver: A lateral thinker who can find solutions to unexpected issues.
• Attention to Detail: You have an eagle eye for detail to ensure accuracy in all tasks.
• Computer Proficiency: Good knowledge of Sage Line 200, Excel, Outlook, and Word.
• In-Office Collaboration: Must be available to work in the office three days a week for team synergy.