About

Berry Recruitment are NOW hiring for a committed and experienced Customer Service Representative to work for a company in Banbury. This role would be suitable for a candidate who is seeking a portfolio of clients to manage, processing orders, raising invoices using SAP and credits and the day-to-day management of their clients. Role: Customer Service Location: Banbury Salary: £28,000 per Annum depending on experience Hours: Monday - Friday, 37.5 hours a week Key Responsibilities of the Customer Service Representative: Liaises with a defined group of clients to establish and monitor account activity.Liaises with international group sites, logistics/carriers to ensure products delivered to client's requirements.Responds promptly to any customer enquiries.Deals directly with customers on any Customer Service-related questions either by telephone, electronically or face to face.Accurately inputs and maintains sales orders from initial receipt, through validation, raising appropriate documentation in a timely manner.Processes orders and sets up new customer accounts.Maintains customer database in SAP.Visits Customers and Distribution Centres when required.Communicates and coordinates with internal departments (supply chain, sales, quality, marketing, consumer service, finance.Investigates customer issues and complaints through to resolution.Deals with order rejections and Supply Chain & Quality CustomerOrganises workflow to meet customer time frames.Raises invoices.Updates order book movements in SAPPrepares and distributes customer activity reports.Monitors KPIs set by the businessPerform additional ad-hoc duties and collate reports for management as and when requested. <str