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Call Centre Agent – Be the Voice That Makes a Difference Location: LeatherheadContract: Full-Time, Permanent RoleSalary: £24,570 Per AnnumHours: 37.5 hours per week, rotational shift pattern between 7am – 8pm (5 shifts of 7.5 hours) Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy helping people and solving problems over the phone? We’re looking for a Call Centre Agent to join a dynamic team supporting essential property maintenance services. This is more than just a call-handling role, it’s about providing reassurance, clarity, and excellent service to residents across the UK. What You’ll Be Doing: Answer incoming calls and provide updates on scheduled maintenance and repair works.Offer clear guidance and support to residents, ensuring a consistent and professional experience.Accurately log all calls and update internal systems.Escalate complex queries to the appropriate teams.Support with general administrative tasks as needed. What You’ll Bring: Essential: GCSEs (or equivalent) in Maths & EnglishPrevious experience in customer service and administrationAbility to remain calm and professional under pressureStrong communication and problem-solving skillsComfortable working independently and as part of a team Desirable: Customer Service qualificationsFire Warden, First Aid, or Display Screen Equipment trainingConfident and professional telephone manner Why This Role? This is a great opportunity to join a team that plays a vital role in keeping homes safe and well-maintained. You’ll be part of a supportive environment where your voice matters and your work makes a real impact. Ready to Apply? If you’re passionate about customer service and