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Customer Resolution Advisor (Complaints)Portsmouth | Hybrid WorkingSalary :£18 per hour (£34,665.99 FTE) Duration :4-week contract although this could be extended Hours :Monday to Friday 37 hours per week Dynamite recruitment is working in partnership with a well-established organisation who are based in Portsmouth. Due to a busy period, we're currently recruiting Customer Resolution Advisors to support a busy complaints team on a short-term assignment. This role will focus primarily on Stage 1 complaints, with potential exposure to Stage 2, and more senior escalations at Ombudsman level As a customer resolutions advisor / complaints hander You'll manage complaints end to end, ensuring customers receive fair, timely, and high-quality resolutions in line with internal policies and regulatory requirements. You'll work closely with operational teams to resolve issues at the earliest opportunity while keeping customers fully informed throughout the process. Key Responsibilities of a Complaints Handler Managing a caseload of complaints (primarily Stage 1)Investigating complaints and identifying effective resolutionsCommunicating clearly and empathetically with customers by phone and in writingEnsuring complaint responses meet agreed timescales and quality standardsAccurately recording actions and outcomes on internal systemsIdentifying root causes and sharing learning to help prevent repeat issues What We're Looking For Proven experience handling customer complaintsStrong written and verbal communication skillsAbility to manage workloads independently and work to deadlinesConfident dealing with sensitive and challenging situations