About

Our client helps more than 100,000 UK organisations - from accountancy firms and schools to growing businesses - work smarter every day.Their Customer Renewals team makes sure those customers stay with them year after year by providing a smooth, transparent renewal experience and resolving queries with care. They’re the people who keep everything running - ensuring customers feel supported, valued, and confident in their choice to stay with IRIS.They’re now looking for a Customer Renewals Team Lead to guide and motivate a small team (around five people) across multiple locations. You’ll help shape how we engage with our customers, drive improvements, and make sure every renewal conversation is a positive one.Why This Role MattersCustomer loyalty is central to our success. Every renewed contract is a sign that our customers trust us - and your leadership will ensure that trust keeps growing.You’ll help your team deliver a consistently excellent experience, balancing commercial outcomes with empathy and understanding. It’s about making smart, informed decisions that work for both the customer and the business.You’ll also play a key role in refining how we do things - bringing fresh ideas, using data to guide decisions, and helping us improve how we work together across sites and teams.About the Team You'll JoinYou’ll report to our Customer Renewals Manager and work alongside colleagues in Manchester, Slough, and India. It’s a collaborative, close-knit team that values great communication and strong relationships - both internally and with their customers.The team you’ll lead manages renewals for our smaller Accountancy customers - high-volume, fast-paced work where precision, empathy, and organisation are key. These customers might not have the biggest contracts, but they represent