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Job Description Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Customer Relations Manager to help us achieve our goals. At Dorking Manor, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations. Joining us at Dorking Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues: Competitive salary and benefits package including bonus / commission4 weeks holiday plus Bank HolidaysA supportive and collaborative working environmentWorkplace pension for your future securityA true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we doExcellent training and career development opportunitiesEmployee Assistance Programme, occupational health and wellbeing support servicesEveryday saving perks - Access to a wide range of retail discounts and savingsFree on-site parkingRewarding connections - Refer a Friend bonus — earn up to £750 per successful referral because great people know great people. What you'll be doing: We’re looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families. Manage sales enquiries to maximise sales and occupancy of the care ho