About

Customer Platforms Manager (CL7) Location: London, Manchester, Edinburgh Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office. As part of the Service team, you will: Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprisesWork with famous brands and household names – no worrying about how to explain what you do to your family again Support clients to define a customer-first mindset, helping them shape their business and operating modelsRedefine customer journeys and personalise interactions to create significant and consistent experiencesBe at the forefront of physical and digital engagement models to give their customers a seamless service modelRe-invent the customer ‘ecosystem’ as products / services spread across organisationsLearn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer