About

Our vision at Sovereign Network Group is to have a positive and lasting impact on our customers lives by offering them safe high-quality homes and connected communities. We do this by shaping our services around our customer, ensuring we deliver right first time, whilst championing our values of being kind, inclusive, ambitious, responsible, and collaborative. We have a fantastic opportunity to join our Customer Resource Planning Team as a Customer Planning Analyst. This is a 12 month fixed term contract based out of our head office in Basingstoke where you'll combine home and office working to ensure a positive work / life balance. Resource Planning is key to ensure our Customer operations teams are equipped to deal with day to day Customer demands, as our Customer Planning Analyst, you'll support both front and back office teams with performance data and insights, creating and developing visually appealing and easy-to-understand KPI dashboards which improve workflow and efficiency. You'll be responsible for maintaining the integrity of our historical data and will need to be able to interpret and analyse short and midterm trends; communicating these with stakeholders in data led discussions to influence value driven decision making. Key Responsibilities: Create and develop insightful KPI dashboards for both front and back office teams.Alignment of all available, skilled resource to meet Customer Demand through the optimised planning of colleague shift patterns & activity to protect service.Provide pro-active analysis that influence operational decisions, evaluate performance, identify areas of underperformance and suggesting improvement opportunities.Complete robust impact analysis on all projects or changes highlighting the impacts to both overall performance and our customer's journey.Main