About

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This position is remote (virtual) and offices from home but must be located within the territory which is the Southwest Region which includes: TX, OK, LA, AR, KS (Central Time Zone). The hours are M-F, 8am - 4:30pm CST.

Position Purpose: Customer Operations Representative dedicated to meeting the requirements and expectations of customers that include:

• Order entry
• Pricing and product inquiries
• Product availability
• Reporting quality concerns

Establish and maintain effective customer relationships with exceptional customer service and best in class telephone skills. Execute best Order Management practices in accordance to our Standard Operating Procedures (SOP). Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors. Demonstrates high standards of integrity, business ethics, and personal accountability. Builds solid working relationships with all cross function business units with diplomacy, and tact to gain alignment satisfying customer requirements and continuous improvement.

Qualifications

• Professional and pleasant telephone skills
• Effective communication skills, both written and verbal
• Escalate issues timely for efficient resolution
• Maintain a positive representation of the company at all times
• Advanced order management skills
• Act as the liaison between customers, sales, supply chain and manufacturing
• Advanced knowledge and understanding of customer service standard operating procedures (SOP)
• Solid knowledge of Sarbanes-Oxley (SOX) compliance
• Experience with Customer Relationship Management (CRM) for tracking customer call activity and Service requests for process improvement
• Identify trends related to process issues and make recommendations for process improvements

Requirements

• High School Diploma/GED
• 1+ years of comparable Customer Service experience
• Proficient skills in Microsoft Office (Excel, Outlook, Word)

Preferred Experience

• 4 year degree in Business, Communications, Ag or other related field
• 3+ Years of comparable Customer Service Experience
• Intermediate Microsoft Office skills (Excel, Outlook, Word)
• JD Edwards E1 ERP
• Customer Relationship Management (CRM) application

Compensation

This is an hourly position and the range is $18.31-31.56/hr. In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges.

Benefits

• Medical, dental, vision
• PTO
• Life & disability insurance
• Education assistance
• 401(k)
• A variety of well-being resources