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Role overview: Poole? Specialist Business Centre, Merck House, Seldown Lane, Poole, BH15 1TW Permanent Full Time Grade 2 Salary - £27,668 per annum Working Hours/Shift patterns - 40 hours per week, Monday to Friday: 09:00 AM - 06:00 PM. Hybrid - at least 2 days per week working in the office. At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing. Joining us as a Customer Operations Advisor in our Specialist Business Centre in Poole you’ll quickly realise no two days are the same. Today you could be analysing orders and preventing potential fraud and tomorrow you could be supporting colleagues who have hardware issues or purchasing stock. As this is such a varied role, you’ll really be able to get stuck in and make it your own. Role overview: As part of this role, you’ll be responsible for: • Reviewing customer feedback and identifying any recurring issues working with the Quality Control Manager to reduce them• Performing daily compliance checks on all direct orders to minimise financial risk to the business• Work with Sales teams to support improvement with internal sales processes• Creating part codes whilst ensuring all product specs are up to date• Tracking and maintaining optimal stock levels to meet operational needs and placing purchase orders in line with forecasts.• Liaise with external suppliers to order stock• Takes ownership of multiple reports across varied datasets producing results to deliver actionable insight• Create and maintain a full set of working