About

• Suffolk County Council
• Address: Phoenix House, 3 Goddard Road, Ipswich IP1 5NP - Hybrid working
• Salary: £28,598 per annum (pro rata)
• Hours: 22.2 per week - flexible working options available
• Contract: Fixed Term or secondment for up to 12 months (maternity cover)
• At Suffolk County Council, we’re reimagining what local government can achieve. As a Customer Liaison Co-ordinator in the Customer Experience and Community Works Team you’ll help shape Suffolk’s future through innovation, collaboration, and community impact. If you’re ready to make a real difference, we’re ready to support your journey. Reimagine the possibilities.
• Your role and responsibilities
• co-ordinating responses as part of a specialised support service to our elected members (Councillors) underpinning the delivery of highway related services
• co-ordinate customer service activities, working closely with colleagues to provide a reactive response
• proactively deal with a range of complex and non-routine queries and issues and support your team in doing the same.
• review and present reporting information and compliance with deadlines across a wider service area.
• You will need
• proven experience of customer service-related activities and working in a customer focused role in a busy office environment
• ability to plan and prioritise
• You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
• The team
• We are focused on providing support to our elected members (Councillors) on a wide range of highway related enquiries, ensuring that relevant officers are assigned reports, and ensuring that members receive timely updates.
• Empowering Everyone
• We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
• For more information
• Please contact Lisa Baxter (she/her) for a casual conversation. You can reach her by calling 01473 264289 or emailing lisa.baxter@suffolkhighways.org
• If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.
• How to apply
• Step 1 - Read the Job and Person Profile (Word).
• Step 2 - Click ‘Apply Now’ to start your online application.
• Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
• 1. What is the biggest challenge you have faced working in a customer service-related team and how did you deal with this?
• 2. Please describe why you believe you are the best person for the position?
• 3. Can you explain how you would develop and maintain strong links with Councillors and Town/Parish Councils?
• Step 4 - Upload a CV (without name and personal details).
• We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
• If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

• Closing date: 11.30pm, 17 September 2025.
• Interview date: 8 October 2025.
• This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid