About

Customer Journey Manager 12 Months FTC Edinburgh or Leeds Join Our Team as a Customer Journey Manager Are you ready to take on a pivotal role in shaping exceptional customer experiences? Our client, a leading financial services organization, is on the lookout for an enthusiastic Customer Journey Manager (CJM) to help navigate an exciting new chapter following a recent acquisition. This is your chance to make a significant impact on how we deliver value to our customers About Us: In this dynamic environment, we're committed to creating a distinctive end-to-end wealth proposition. We combine expert in-person advice with cutting-edge digital tools to empower our clients in making informed financial decisions. Our focus is on building a brilliant workplace savings business and a growing direct-to-consumer wealth platform. What You'll Do: As the Customer Journey Manager, you will play a crucial role in product development and customer experience optimization. You will work closely with the Product Owner and the broader product team to: Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects.Strong business analysis skills, with a focus on understanding client and colleague journeys.Data analytical skills that help assess the impact of changes across operations.A background in working with financial services organizations, preferably in settings like our client's.Be part of a transformative journey that prioritizes customer outcomes and innovative solutions.Collaborate with a talented team committed to making a real difference in people's financial lives.Enjoy opportunities for professional growth and continuous learning in a supportive environment.Experience in deve