About

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our team in the role of Customer Insights Manager, Analytics. This is an exciting opportunity to join our Client and Banking Analytics Team where you'll play a critical role in delivering data driven insights to enhance understanding of the client journey, market dynamics and evolving client requirements. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you'll: Support the development and execution of analytics initiatives that map and evaluate the client journey Leverage internal and external survey data-including Voice of the Client and other structured feedback mechanisms to conduct advanced analytics on customer experience Assist in the identification, evaluation, and management of external market data sources, ensuring data quality, compliance, and optimal business value Integrate data from internal platforms with external datasets and client feedback Work closely with leadership teams, relationsh