About

Business Unit:? COO, Digital Experience CentreSalary Range: £23,500 - £25,000 per annum DOE?+ benefits Location: UK Hybrid - Gosforth / Glasgow area with some remote working Contract Type: Permanent ? We're buzzing about the year ahead — so much so that we're hiring now for our 12th January and 2nd & 23rd February 2026 intakes Don't miss out — come and be part of the Virgin Money family. ?? Our TeamAre you ready to embark on an exciting journey with Virgin Money? This is a great role, don't be confused by the job title, Digital Experience Service Advisor, we aren't looking for a techie person it's a call centre / customer service role. In this role, you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Your mission: to support our customers in accessing our innovative products, services, and digital solutions through inbound conversations. You'll be the friendly voice of Virgin Money, delivering heartfelt service every day. What you'll be doing• Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions.• Empower Customers, From navigating mobile and online banking to addressing everyday queries, you'll help customers feel confident in managing their finances.• Assist our Vulnerable Customers By identifying customers who may be vulnerable, you'll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward.• Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team • Having brilliant inbound conversations, Develop skills to deliver the right outcomes for our customers.• Build