About

As part of the Service team, you will: Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scaleBe at the forefront of CCaaS and AI innovation, helping clients build connected, always-on service models for their customersWork with leading organisations across multiple industries, contributing to large-scale customer and platform transformationsSupport clients in defining a customer-first mindset and reshaping their business and operating modelsTransform customer journeys and service interactions using data, CCaaS platforms and AI to create seamless and consistent experiencesReinvent the customer service ecosystem by improving how products, services and channels work togetherLearn and apply emerging trends in customer data, AI and experience design, and use these insights to help organisations maximise value from customer interactionsShape and deliver transformational customer platform solutions for clients who want deeper understanding of how customers engage with their products and servicesContinue to build practitioner skills in areas such as GenAI, human-centred design and modern service architectureSupport the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES)Collaborate with colleagues across Accenture’s global network, learning from specialists who share a passion for customer experience, platforms and AIContribute to practice growth by helping shape offerings and strategic direction across CCaaS and AI-enabled customer platforms As a Customer Experience & Contact Platform Consultant, you will: Be part of multi-disciplinary teams to understand client requirements and shape CCaaS and AI focused transformation prog