About

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 850 SMEs across 35+ sectors. Wood Centre for Innovation (WCFI) isn’t just a building - it’s a vibrant hub for science and technology businesses in Oxford. We’re excited to announce a vacancy for a Customer Experience Assistant to join our team and help deliver exceptional service at this state-of-the-art innovation Centre. WCFI provides flexible office and lab space, tailored business support, and a collaborative community for start-ups and scale-ups. As part of the Oxford Innovation Space network, we connect ambitious companies with the resources, expertise, and networks they need to succeed. Find out more about WCFI here: Wood Centre for Innovation What You’ll Be Doing As the first and last point of contact for our customers and guests, you’ll: Welcome visitors with warmth and professionalism, creating a positive first impression.Manage reception duties, including calls, emails, post, and meeting room bookings.Support events, social media updates, and community engagement activities.Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces.Assist with a variety of customer needs, from booking couriers to recommending local spots.Provide backup support to the Centre Manager and Assistant Centre Manager. Want the full picture? Please see the attached job description for more details on what the role involves. What You’ll Bring We’re looking for someone who’s hands-on, people-focused, and proactive. You’ll bring: A confident, approachable personality and a natural flair for customer service.Strong IT