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• Kick Start Your Career! Become a Customer Service Specialist Apprentice (Level 3) at Baxi– Apply for 2026! Looking for a career that’s future focused, and seriously rewarding? Want to be part of the movement towards a zero carbon world? At Baxi Heating, we’ve been innovating for over 150 years. This is more than an apprenticeship - It’s your pathway into a secure, well-paid career with huge opportunities. Where you’ll be working: As a Customer Service Specialist Apprentice at Baxi you’ll be working in the Customer Relations Team. You’ll play a key role in shaping how customers interact with Baxi. As customer expectations evolve, this role gives you the opportunity to learn how feedback, data and continuous improvement help us create simple, positive and memorable experiences. As a Customer Service Specialist Apprentice, you’ll support customer feedback activity, help resolve customer concerns, and work with teams across the business to improve processes. You’ll learn how we use customer insight to drive change, rebuild loyalty, and deliver service that goes beyond expectations. What you’ll be doing Supporting customer surveys and gathering feedback Helping investigate and resolve customer concerns Working with teams to improve processes and simplify customer interactions Learning how data shapes decisions and customer experience improvements Contributing to continuous improvement projects across Customer Service What we’re looking for A strong customer focus with clear written and verbal communication Confidence in handling challenging conversations Understanding of complaints processes (desirable) Interest or experience in continuous improvement Good time management and reliability Ability to analyse data and turn it into actionable insights Good PC skills (Windows, Word, Excel) This is an excellent opportunity to build a career in Customer Experience, gain valuable skills, and help shape how our customers feel about Baxi. Why this Apprenticeship Rocks Learn from real professional experts Train at reputable College Earn while you learn — no student debt Across the 15 month programme, you’ll pick up all the skills you need to build a professional future at Baxi. Epic First-Year Experience: Baxi Apprentice Residential You’ll kick off your journey with our famous residential course — a mix of teamwork challenges, leadership activities, and loads of fun. You’ll build confidence, communication skills, make new mates, and get stuck into our values: One Team Customer Focus Sustainable Future Benefits You’ll Love 40 hour working week 25 days’ holiday + bank holidays Competitive starting salary Pension & sick pay Staff discounts across travel, shopping, leisure and so much more... A fully trained mentor Accommodation provided during study blocks (location dependent) Wellbeing and health support Devon Excursion (yes, it’s as fun as it sounds!) Ready to Join Us? If you’re excited about a career with loads of potential, real qualifications, and the chance to make a difference — we want to hear from you! Hit apply and start your journey to becoming a Baxi Service Engineer of the future. We’re Proud to Be Inclusive We are an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, gender, sexual orientation, age, marital status, or disability status. At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more. If you’re exploring new job opportunities but don’t see a role that matches your skills, create an account by selecting the "Sign In" option at the top right of this screen. Then, sign up for "Job Alerts" to stay updated on future openings. At BDR Thermea Group, we don't just talk about making a difference - we live it every day. As a member of our team, you will be part of a company that is leading the way in the global energy transition, shaping the future of sustainable heating and hot water systems. You will have the opportunity to work alongside passionate colleagues who share our core values: One Team, Sustainable Future and Customer Focus and commitment to making a positive impact on the world. We believe that our employees are our greatest asset, and we are committed to supporting your growth, development, and well-being. As a possible future employee, you can expect to be part of a purpose-driven environment that encourages creativity, innovation, and collaboration. Take the first step towards your exciting career with BDR Thermea Group and join us on our journey towards a sustainable future.