About

The Customer Experience & Marketing team have an exciting opportunity for two Sales and Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London, and national travel to deliver training face to face.We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards. , Your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency. Required skills and experience: Demonstrable growth in commercial success as a result of learning interventionsPrevious experience of working as a Learning and Development specialist, with a specialism of sales and conversion A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels.Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight staysHave an understanding of customer experience design and change implementation Role and responsibilities: Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions. Complete training needs analysis to identify gap