Customer Experience and Marketing

Customer Experience and Marketing

Customer Experience and Marketing

Celerityls Ltd

Indeed

Newton Abbot

3 weeks ago

No application

About

Now Hiring: Guest Magic, Rooms & Marketing (with a Love of Social Media!)

Dartmoor Lodge Hotel – South Devon
Full-Time | Permanent

Do you light up a room with your energy, love crafting memorable guest experiences, and have a thing for snapping the perfect Instagram reel? If so, we want you on our team.

At Dartmoor Lodge Hotel, we’re on the lookout for someone who brings a little magic to our guests’ stay—while also helping us shine online. This is a hybrid role for someone who loves hospitality, is detail-driven, and has a creative streak for storytelling across social media.

job description

What You’ll Be Doing

Guest Experience & Rooms:

  • Greet and wow our guests—before, during, and after their stay.
  • Help make sure our rooms are picture-perfect and guest-ready.
  • Coordinate bookings, upgrades, special requests, and the little extras that make a big difference.
  • Work closely with the housekeeping and front-of-house teams for a smooth operation.

Marketing & Social Media:

  • Snap, post, and promote what makes Dartmoor Lodge magical—our food, views, weddings, people, and personality.
  • Own our Instagram and Facebook presence, from daily stories to seasonal campaigns.
  • Help drive direct bookings through creative content and clever messaging.
  • Capture authentic guest moments, local highlights, and behind-the-scenes magic.

What We’re Looking For

  • A warm, confident host who loves people.
  • Strong eye for detail and organisation.
  • Great writing skills and a passion for photography/video.
  • Comfortable with social media platforms and content tools like Canva, Reels, Meta Business Suite, etc.
  • Someone who’s proactive, positive, and thrives in a hands-on, creative environment.

Why Join Us?

  • Work in a relaxed, beautiful location on the edge of Dartmoor.
  • Be part of an exciting new chapter as we refurbish and reimagine the Dartmoor Lodge.
  • Staff discounts on and off duty, and a friendly, ambitious team.
  • Room to grow—creatively and professionally.

If you’ve got a great eye, a warm heart, and a passion for both people and posts—apply now and bring your personality to the Lodge!

Job Type: Full-time

Pay: £26,000.00-£30,000.00 per year

Additional pay:

  • Bonus scheme
  • Tips

Benefits:

  • Casual dress
  • On-site parking

Schedule:

  • Day shift
  • Every weekend
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability

Work Location: In person

Reference ID: Guest Magic. Marketing, Social media