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Altrincham (Hybrid – 3 days in the office)Are you passionate about delivering exceptional customer experiences? Join an award-winning employer that genuinely cares about its people and their growth. We’re looking for a friendly, proactive Customer Experience Advisorto be part of our supportive and high-performing team.About the RoleAs a Customer Experience Advisor you’ll be the first point of contact for our valued customers providing outstanding service across phone, email, and online channels. You’ll listen carefully, resolve queries efficiently, and go the extra mile to ensure every customer feels valued.What You’ll Be DoingResponding to customer enquiries with professionalism and empathyManaging cases through our CRM system, ensuring timely and accurate updatesWorking closely with internal teams to find quick and effective solutionsBuilding positive relationships and representing our brand with prideWhat We’re Looking ForStrong communication and problem-solving skillsA genuine passion for helping peopleExperience in customer service (phone, email, or chat)A positive, can-do attitude and team spirit Why Join Our Client.Competitive salary of £27,500–£30,000 (pro rata)Hybrid working – 3 days a week in our Altrincham officeA warm, supportive team environmentOngoing training, development, and real career progressionWork for an award-winning company that truly values its employeesIf you’re ready to join a company where people come first and every day brings the opportunity to make a difference — we’d love to hear from you Apply today and start your journey with an employer that cares.