About

Customer Debt SpecialistWe are working with an industry leading client on the lookout for a motivated and resilient Customer Debt Specialist to join their team in Warwick. This role is key to supporting both their customers and the business by managing customer debt, recovering overdue invoices, and delivering positive outcomes through professional and effective customer engagement.You’ll be responsible for contacting customers, navigating challenging conversations, and negotiating payment solutions, while working closely with internal teams and external partners. This is a fast-paced, target-driven role that would suit someone who enjoys problem-solving, building rapport, and making a real impact.Key Responsibilities: Proactively contact customers to resolve overdue invoices, handling objections confidently and professionallyNegotiate and agree payment plans where appropriate, ensuring compliance with company policyWork with third-party partners such as Debt Collection Agencies and Legal partners to support debt recoveryFollow established policies, processes, and procedures, while identifying opportunities to improve how the business worksMaintain accurate and up-to-date customer records to provide clear visibility across the businessRespond to customer queries and call-backs in a timely and professional mannerEscalate complex queries or issues that may prevent debt recoveryMonitor customer payment behaviour and identify deteriorating trends, ensuring appropriate credit checks are completedManage your allocated stage of the debt journey and prepare accounts for progression where requiredKeep your Team Lead informed of risks, issues, or emerging trendsReport key performance indicators on a monthly basisKey Skills, Experience & Knowledge:Experience in debt collection a