About

• Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good. Position Summary The Customer Contracts Associate will play a key role in supporting the transfer and migration of customer contracts during major business transformations such as mergers, divestitures, or restructuring initiatives. This junior-level position is responsible for reviewing existing customer agreements across Finastra’s product and service portfolio, identifying key terms as well as any areas of potential risk. The role requires strong attention to detail, a collaborative mindset, and a willingness to contribute to a high-volume, fast-paced project environment. Note: This position is approximately 6 months in length with the option to extend further, as required. Key Responsibilities & Deliverables: Contract Review & Analysis: Review existing customer contracts to extract and document key terms, obligations, and transferability clauses, while identifying potential legal or operational risks. Team Collaboration & Validation: Work collaboratively within the team to cross-check and validate findings, ensuring consistency and accuracy across contract reviews. Data & Dashboard Management: Support the maintenance of contract tracking dashboards and data repositories, and assist in preparing summaries and visualizations for presentation to the wider divestiture committee. Support Contract Transfers: Assist in preparing documentation and coordinating with internal teams to facilitate the smooth transfer of contracts to acquiring entities. Customer & Stakeholder Support: Respond to internal inquiries related to contract details and support customer communications as needed under the direction of the Manager. Compliance & Risk Awareness: Flag potential legal, commercial, or operational risks identified during contract reviews to the Customer Contracts, Transfer Manager. Process Improvement: Contribute to the refinement of templates, checklists, and standard operating procedures to improve efficiency and consistency. Required Experience & Skills: Experience: 1–3 years of experience in a contracts, legal operations, or customer support role. Exposure to contract review or working in a transformation environment (e.g., M&A, divestiture) is an asset. Bachelor’s degree in Business, Legal Studies, or a related field. Paralegal certification or coursework in contract law is a plus. Skills & Competencies: Strong attention to detail and organizational skills Basic understanding of contract structures and legal terminology Proficiency in Microsoft Office and document management systems Familiarity with data visualization tools (e.g., Excel, Power BI) is a plus Strong written and verbal communication skills Ability to manage multiple tasks and meet deadlines Collaborative and eager to learn in a fast-paced environment Key Attributes Detail-Oriented: Able to spot inconsistencies and ensure accuracy in documentation. Team Player: Works well under direction and contributes to team success through collaboration and peer validation. Adaptable: Comfortable working in a dynamic environment with shifting priorities. Ethical: Maintains confidentiality and demonstrates integrity in handling sensitive information. #LI-AN1 We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: · Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. · Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support. · Medical, life & disability insurance, retirement plan, lifestyle and other benefits* · ESG: Benefit from paid time off for volunteering and donation matching. · DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). · Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. · Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. *Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra! At Finastra, our team members are the driving force behind everything we do. We’re building an environment where bold ideas thrive, careers flourish, and innovation is a shared journey. Whether you're a recent graduate ready to shape the future or a seasoned professional seeking your next challenge, you’ll play a pivotal role in delivering software solutions that redefine what’s possible in financial services. We believe growth is a shared commitment. That’s why we offer a rich ecosystem of learning—from hands-on training and mentorship to leadership development and industry certifications. You’ll have the freedom to explore new paths, deepen your expertise, and make your mark in a global fintech that’s built for the future. Our career development isn’t just a program—it’s a promise. With access to cutting-edge tools, a culture of collaboration, and a community that champions your success, you’ll be empowered to lead, challenge, and create meaningful change. Because when we grow together, we innovate together—and that’s how we shape what’s next in finance. We offer incredible career opportunities and your work in close collaboration with fantastic colleagues globally to develop and launch innovative software solutions for our customers. There is a huge range of engaging projects where you can get stuck-in and add value whilst taking advantage of our ongoing development opportunities to build and hone your skills in your chosen area. Our perks include paid holidays, flexible working hours, a pension plan, and comprehensive health initiatives. Join us to supercharge your career, collaborate with industry experts, and thrive in a nurturing environment that powers both your professional and personal growth With us, you can grow, innovate, and make a real impact. At Finastra, we are proud of the wide range of incentives and benefits we offer our employees globally, reflecting our core values: doing well by doing good, putting people first, and open opportunities. We go beyond statutory requirements to maximise our offerings, investing in flexible working policies, personal growth opportunities, and well-being programmes. Highlights include our Flexible Vacation Policy, inclusive people policies, hybrid working framework, and comprehensive well-being support through initiatives like the Employee Assistance Program and TaskHuman coaching. Additionally, we emphasise sustainability through volunteering time off and donation matching, champion inclusion through multiple employee networks and cultural initiatives, and invest heavily in career and skills development. Recognition of our employees' efforts is integral, with our global recognition platform and regular employee feedback surveys shaping our inclusive and supportive workplace culture At Finastra, we are committed to creating a workplace where you feel valued and respected. We believe this environment drives innovation and we strive to build a team that reflects the varied backgrounds, perspectives, and experiences of our global ecosystem. This philosophy is at the heart of our culture and the way we work.