About

Business Unit: Branch NetworkSalary Range: £23,500 - £25,000 per annum DOE + BenefitsLocation: FalkirkContract Type: Permanent, 35 Hours - Full Time Our TeamOur Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Falkirk branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you're looking for What you'll be doing• Welcoming our lovely customers to the Branch.• Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.• Resolving any queries customers may have with their banking.• Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.• Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.• You'll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community. We need you to have• Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.• A f