Customer Communications Associate

Location: London (Hybrid – 3 days in-office) – Grade 10

We are looking for a motivated and detail-oriented Customer Communications Associate to support the European Marketing team in delivering high-quality customer communications. This role is ideal for someone early in their marketing and communications career who wants to gain broad experience in campaign management, stakeholder coordination, and digital communications.

You will assist in creating and delivering customer communications across multiple channels, working closely with key internal teams to deliver customer communications and campaigns. This is a fantastic opportunity for a proactive individual eager to develop their skills in a fast-paced and regulated environment.

Key Responsibilities

Campaign Support & Execution

• Assist in the planning and execution of customer communications, ensuring alignment with business objectives.

• Support the creation and deployment of customer communications, digital campaigns, and customer updates.

• Monitor campaign timelines, ensuring all tasks are completed on schedule.

• Assist in measuring campaign performance by gathering data and preparing basic reports.

Stakeholder Coordination & Collaboration

• Work closely with senior team members to liaise with stakeholders to deliver campaigns

• Help coordinate feedback and approvals to ensure smooth delivery of customer communications.

Process & Compliance Support

• Gain an understanding of regulatory guidelines and ensure all communications adhere to internal approval processes.

• Assist in maintaining organised records of approvals and communications in shared systems.

Required Skills and Experience

• 1-2 years’ experience in a marketing or communications role, preferably in a B2B or regulated industry.

• Basic understanding of digital marketing and email platforms, such as Salesforce Marketing Cloud or Pardot is preferred.

• Strong written and verbal communication skills, with an eye for detail.

• Ability to multi-task and manage deadlines in a fast-paced environment.

• A proactive, eager-to-learn mindset with the ability to take on new challenges.

• Strong collaborative skills, with the confidence to work across teams.

This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review.