About

Customer Claims Agent Location: Uxbridge | Type: Full-Time Hybrid Salary: £25,000 plus bonus of circa 4k PA Ready to turn chaos into calm after a car accident? Join our vibrant, fast-paced team and be the first friendly voice our customers hear following an accident We’ve been helping non-fault drivers get back on the road for 30 years, by providing like-for-like replacement vehicles, expert claims assistance and a genuinely caring service. As we continue to grow, we are looking for First Response Claims Handlers to join our fast-paced, fun and supportive team What You’ll Be Doing: As a First Response Claims Handler, you’ll play a key role in the early stages of the claims process. Your responsibilities will include: Handling new accident referrals from our trusted partners and guiding our clients through the initial steps in their claim.Investigating accident details to assess liability, damages and potential fraud Explaining our services and benefits to our clients in a clear & confident way – feeling confident in negotiating and sales skills is a benefit Organising suitable replacement vehicles quickly and efficiently.Managing multiple client accounts with empathy and professionalism.Making smart, commercial decisions that benefit both the customer and the business Delivering top-tier customer service with empathy & energy Promoting our services with confidence and care What You Bring: A friendly and engaging phone manner.Previous experince in a fast paced, call handling role Strong communication, listening skills, and decisi