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• Works in line with Local Sales strategies to support achievement of sales growth to plan. Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc. Process stock deliveries to sales representatives in Region, as well as inventory transfers (for CS Rep II only). Monitor the complete delivery processes (e.g. Distribution Center and/or carrier). Arrange special deliveries on request. Control and send out invoices. File ordering documents and related records. Handle service complaints from customers and/or sales representatives. Follow-up short term consignment stocks with customers and sales representatives (for CS Rep II only). Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc. Handle backorders. On request, act as back-up for colleagues within the CS team Requisition ID: 616557 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!