About

Client Care Advisor (CCA) / Receptionist – Join the Voo Vets Family Location: GrayshottHours: Full-time, 40 hours per week (Monday–Friday with 1:3 Saturdays), part time/flexible working will be consideredSalary: Up to £30,000 per annumAre you a people person who loves pets just as much?We’re looking for a friendly, organised, and proactive Client Care Advisor / Receptionist to join our amazing team at Voo Vets You’ll be the smiling face that welcomes clients and their pets, supports our clinical team, and helps make every visit a positive, stress-free experience. From greeting clients and booking appointments to assisting in consults and keeping our reception running smoothly you’ll play a key role in creating a practice that both pets and people love.What You’ll DoGreet clients and their pets with warmth and professionalismManage appointments, payments, and client communicationsKeep reception areas tidy, welcoming, and well-stockedSupport the vet team by preparing consult rooms and assisting with patient handlingHelp with prescriptions, lab samples, and general adminBe a key part of keeping our day running smoothly About YouExperience in a customer-facing role (vet or medical experience a bonus )Confident communicator with great organisational skillsPositive, empathetic, and thrives in a busy team environmentIT-savvy and happy to learn new systemsPassionate about pets and providing great serviceWhy You’ll Love Working With UsA friendly, supportive team and positive work cultureYour birthday off every yearClear progression path – grow into a Client Services Manager (CSM) roleWork that makes a real difference to people and their petsRea