About

Client Care Advisor (CCA) / Receptionist – Join the Voo Vets Family Location: Fulham, Battersea, Wandsworth, BalhamHours: Full-time, 40 hours per week (Monday–Friday with 1:3 Saturdays)Salary:Be the heartbeat of our practice Why this role matters…. At Voo Vets, our Customer Care Advisors don’t just work on reception – they shape how our clients feel about us. You are the first smile a client sees, the calm and reassuring voice on the phone, and the person who helps both pets and owners feel confident they’re in safe hands. From the first enquiry to the moment a client leaves our practice, you play a vital role in delivering a warm, professional and consistent experience. If you love people, thrive in a fast-paced environment, and take pride in delivering outstanding service every day, this role is for you. The role at a glance As a Customer Care Advisor, you’ll be responsible for supporting the smooth day-to-day running of the practice while delivering an exceptional client experience for every pet and owner. From managing appointments and handling enquiries to processing payments and supporting the wider team, you are a key link between our clients and our clinical teams. From the client’s perspective, you are the face of Voo Vets and their first point of contact. Key responsibilities The client experience Ensure the reception area is clean, tidy, welcoming and professional at all times Be visible, approachable and proactive in supporting clients Build strong, trusting relationships that encourage long-term client loyaltyMaintain attractive and well-stocked retail and pet gift displays Face-to-face client contact Greet clients warmly and professionally on arrival Book appointments, manage admissions and discharges eff