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Customer Care Advisor£30,000 per annumLocation: Altrincham Please be advised that candidates will only be considered if they have office-based customer service experience, such as managing high-volume inbound calls, emails, and live chat interactions. Shortlisted candidates will be required to complete Cognitive Ability and Aptitude Tests as part of the selection process.Ready to make a real impact?Join an award-winning company that puts people first. We’re looking for a proactive, friendly Customer Experience Advisor to deliver outstanding service and help shape exceptional customer journeys.What You’ll DoBe the first point of contact for our valued customers via phone, email, and online channelsListen actively, resolve queries quickly, and ensure every interaction feels personal and positiveManage cases through our CRM system with accuracy and attention to detailCollaborate with internal teams to find effective solutionsRepresent our brand with pride and professionalismWhat We’re Looking ForExcellent communication and problem-solving skillsA genuine passion for helping peoplePrevious experience in customer service (phone, email, or chat)A positive, can-do attitude and strong team spiritWhy You’ll Love Working HereSupportive, friendly team environmentOngoing training and real opportunities for career progressionBe part of an award-winning employer that truly values its peopleIf you’re ready to join a company where your work makes a difference every day, we’d love to hear from you.Apply now and start your journey with an employer that cares.