About

Working Pattern

Week1

• Sunday- 09:00-17:00
• Monday- 08:00-16:00
• Tuesday-08:00-16:00
• Thursday-08:00-16:00
• Friday-08:00-16:00

Week 2

• Monday- 09.00-17.00
• Tuesday- 10.00-18.00
• Wednesday- 10.00-18.00
• Friday- 08.00-16.00
• Saturday- 08.00-16.00
• Interviews to take place in M&S Watford Academy, 91 High Street, WD17 2DH
• Customer Assistant Learning
• To support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels.

Accountabilities

• Develop remarkable people
• Support coordination of all development programmes including employability schemes for customer assistants
• Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
• Ensure all regional learning hubs and the academy facilities are maintained to a high standard
• Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
• Offer exceptional levels of service to all colleagues and visitors across the academy
• Delivering regional buddy upskilling where required
• Deliver upskilling to Induction facilitators in standalone hubs where required
• Listen and act on colleague feedback to make this a great place to work , with the support of BIG
• 100% accurate execution
• Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
• Build key stakeholder relationships across Centre of Expertise, externally and Region
• Utilise digital tools to manage academy learning capacity
• Drive high performance
• Act as subject matter expert for onboarding and My Welcome
• Support the delivery and completion of Compliance Learning across the region
• Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement

Technical Skills/ Experience

• Digitally confident with programmes such as Microsoft Teams, Word, PowerPoint and Excel
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Adapting to change
• Ability to learn new ways of working quickly and be able to deliver relevant information
• Able to confidently deliver information in a public forum and ensure attendees' understanding

Key Relationships and Stakeholders

• External Candidates
• Colleagues
• Store Leadership
• Regional People Team
• BIG