About

Dive Into a Career That Makes a Splash – Join United Utilities.Are you confident handling complex queries and taking ownership to find solutions? Would you enjoy turning challenging customer interactions into positive outcomes?United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for customer-focused and resilient professionals to join our Networks team in Warrington.About the RoleWe’re looking for a customer-focused professional to join our team as the first point of contact for our customers. In this role, you’ll handle complex queries and complaints with care and professionalism, manage intricate conversations around wastewater and clean water services, and take ownership of cases from start to finish. If you thrive in a fast-paced environment, have excellent communication skills, and are passionate about delivering outstanding service, we’d love to hear from you.What You’ll Be DoingDeliver exceptional customer service as the first point of contact by resolving queries and complaints with professionalism and careHandle a high volume of calls and emails in a fast-paced environment, aiming to resolve complaints before they escalateManage complex conversations around wastewater and clean water services, offering clear guidance and practical solutionsUse internal systems to log, track, and follow up on customer cases accurately and efficientlyTake ownership of customer issues from start to finish, ensuring timely updates and resolutionIdentify recurring problems and contribute to service improvementsMaintain a calm and professional approach when dealing with challenging situations or customer dissatisfactionWhat We’re Looking ForExcellent Communication – Clearly conveys complex inform