About

Customer Account Manager Ipswich | £28,000 per annum + career progression | Monday - Friday + alternate Saturday mornings | Permanent Introduction Acorn by Synergie is recruiting a Customer Account Manager for a forward-thinking financial services organisation. The role focuses on putting the customer first while supporting cross-selling and upselling opportunities. This is an excellent opportunity for someone looking to build a long-term career in financial services, with full training and the chance to gain a nationally recognised CII qualification. Hours & Salary Monday - Friday, 08:30am - 5pm Every other Saturday, 9am - 12pm Salary: £28,000 per annum initially, with increases as CII qualifications are achieved Key Responsibilities Engage with customers to provide excellent service and advice Build strong, long-lasting customer relationships Identify cross-selling and upselling opportunities while prioritising the customer journey Work towards gaining a company-funded CII professional qualification Participate in workshops, coaching, and on-the-job training About You Enjoy interacting with people and building relationships Strong problem-solving skills Experience in customer service, administration, or hospitality is desirable but not essential Ambitious, motivated, and eager to progress within the company Willing to learn and develop through industry qualifications and internal programmes Benefits 22 days holiday, increasing to 27 days with service (plus bank holidays) Access to a company-paid healthcare cash plan Company-funded CII qualificati