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CRM ConsultantSalary: £45,000Hybrid – CoventryFull-time (37.5 hours)Make technology work for organisations that make a difference.Our client is a specialist consultancy helping organisations get real, long-term value from their technology. They are expanding their CRM team and looking for someone who can blend technical thinking with analytical rigour and strong client-facing skills.If you enjoy solving complex process problems, designing elegant CRM solutions, and guiding clients through change, you’ll fit right in.The RoleYou’ll join their dedicated CRM team, working across the full implementation lifecycle — discovery, design, configuration, testing, training and ongoing support. You’ll act as the central point of contact for clients, ensuring each project feels clear, well-managed and in safe hands.You’ll be responsible for:Leading CRM implementation projects from discovery to roll-out.Acting as the primary client-facing representative throughout the project.Interviewing client teams and mapping their processes, requirements and data.Translating real-world needs into CRM functionality and improved processes.Designing CRM solutions and related tools to meet client goals.Supporting data audits, transformation and migrations.Configuring CRM platforms and contributing to solution design.Delivering training and producing clear, user-friendly documentation.Reporting progress, risks and budget usage to your line manager.Owning client relationships alongside the wider CRM team.You’ll typically work across multiple projects at once, collaborating closely with CRM consultants, developers and client stakeholders to d