About

CRM Technical Solutions AnalystWe're looking for an experienced CRM Technical Solutions Analyst to act as the technical authority across CRM platforms, working closely with the DevOps Manager and CRM Business Analyst to deliver robust, end-to-end CRM solutions.The RoleYou'll assess, design, and validate technical CRM solutions, manage CRM projects through their full life cycle, and work with business and CX leaders to translate requirements into effective CRM configurations. You'll also support integrations, data quality, security considerations, and ongoing optimisation of the CRM environment.Key ResponsibilitiesPartner with the CRM Business Analyst on solution design and validationOwn technical CRM delivery across projects and operationsTranslate business workflows into CRM configurationProduce and review technical design documentationSupport system integrations, data quality, and automation testingWork with internal IT teams, third-party suppliers, and cyber security stakeholdersSkills & ExperienceStrong experience as a Salesforce Business/Solutions Analyst or ArchitectHands-on experience with Microsoft Dynamics 365 a bonusExperience with MuleSoft or similar integration platformsStrong understanding of CRM configuration, data migration, and integrationsConfident communicator with a collaborative working styleYou must be in a commutable distance from Milton Keynes and be eligible to work in the UK with excellent communication skills