About

Overview Chambers and Partners is looking for a fluent Mandarin speaker with excellent communication skills and a collaborative approach to join our Credit Control team. In this role, you'll manage a portfolio of customer accounts, handle queries, post cash, and support the collection of overdue payments—working closely with Finance, Sales, and Customer Success to ensure a positive client experience. Please note that this role will be based in our London office. Main Duties and Responsibilities Chasing a designated set of accounts/ledger via calls and emailsManaging accounts receivable inbox and general clients queriesEnhancing customer experience by building and maintaining a strong relationship with the customersLiaise with the wider Finance team, Sales and Customer Success to ensure timely customer query resolution and facilitate collection of overdue debtCash posting & reconciling complex customer accountsWeekly ledger meeting with Credit Control Lead Skills and Experience Demonstrable experience in a customer focus role (or similar)Mandarin speaker is a mandatory Person Specification Strong eye for detailsAble to work independently Impeccable communication skills, with both colleagues and clientsConfident in making phones calls and have difficult conversationSolution driven & organizedCustomer focusExcel skills (vlookup, if, sum) Equal Opportunity Statement We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender rea