About

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to manage credit control and installment billing functions, ensuring the achievement of targets and goals. This includes performing basic Accounts Payable and/or Accounts Receivable tasks, assisting in credit control execution, monitoring installment billing, and maintaining ledgers for a portfolio of customers. Additionally, the role involves acting as a bridge between transactional activities and stakeholders, resolving complex queries, and ensuring the effectiveness and efficiency of the Credit Control unit's workflow. Credit Controller Chelmsford/Hybrid Take full accountability for assigned Accounts, ensuring timely payment of outstanding premium and allocation of cash in the core systems.Escalating any debt or cash where they are experiencing difficulties, either internally or externally to ensure these are cleared at the earliest opportunity.Review Broker statements, ensuring they are reconciled and queries identified and raised using the internal tools.Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.Develop, maintain, and enhance process documentation and user guides following the Document Standards templates.Ensure quality and timely data capture across all processes is accurate enabling effective MI.Analyse all processes and related data, highlighting areas of concerns and propose working solutions where applicable. About you A high level of numeracy and literacy Customer service experience with good communications, negotiation and influencing skillsExperience using MS office applications, Word, Excel, PowerPointGood understanding and ability to anal