About

Morgan McKinley Northern Home Counties is proud to partner with a housing provider to recruit a proactive and results-driven Credit Controller, skilled in managing tenant accounts, maximising income, and ensuring timely payments. Role As a key member of the Rent Income team, the Credit Controller will take responsibility for managing a portfolio of tenant accounts, ensuring efficient collection of rent and service charges, and maintaining excellent relationships with tenants. Responsibilities include: · Managing tenant accounts and ensuring timely collection of rent and other charges. · Contacting tenants via phone, email, and home visits to resolve arrears and payment issues. · Negotiating repayment plans and monitoring adherence to agreements. · Identifying tenants who may need support or referral to debt advice services. · Assisting with benefit claims, including Universal Credit and Housing Benefit, to maximise rental income. · Reconciling accounts, investigating discrepancies, and maintaining accurate records. · Preparing documentation for legal proceedings where required, including court appearances. · Producing regular reports on arrears, collection performance, and portfolio status. · Providing cover and support for colleagues as needed. Profile · Previous experience in credit control, debt recovery, or rent collection is essential. · Strong knowledge of Housing Law, Housing Benefit, Universal Credit, and Welfare Reform is desirable. · Excellent communication, negotiation, and customer service skills. · Highly organised with attention to detail and ability to prioritise workload. · IT literate, with experience using financial systems and Microsoft Excel. · Proactive, results-driven, and able to work independently as a lone worker. · Committed to deli