About

• Credit Management. Working alongside the current Credit Controller to monitor aged debts, pursue overdue payments, and escalate issues as necessary. Query Resolution. Investigating and responding to queries, including sensitive issues, while maintaining accurate records of all communications. Interdepartmental collaboration & liaising with internal teams to ensure invoices and credit notes are processed accurately and promptly. Maintaining accurate records, support audit activities, and contributing to ongoing process improvements within the department. Allocate incoming payments, ensure records are accurate, prepare bank reconciliations, and update the working capital tracker on a daily basis Ensure cash collection targets are attained as part of the overall finance working capital management. Upload customer invoices and credit notes onto the customer portals and complete weekly reconciliations. Oversee a designated portfolio of customer accounts, ensuring outstanding payments are received within 30 days. Monitor aged debts, apply the Dunning process to chase overdue payments and escalate issues as required. Monitor and manage the shared AR inbox Resolve customers and invoice-related queries. Investigating and responding to queries, including sensitive issues, while maintaining accurate records of all communications. Maintain and update the Customer Master Data, including performing credit assessment per credit policy, managing set-up and amendment of customer records in SAP to enable accurate invoicing. Cross-Department Collaboration - liaise with internal teams to ensure invoices and credit notes are processed accurately and promptly. Maintain up-to-date Standard Work Instructions for AR and providing cross-cover support within the Finance team when required. Respond to audit requests and ad-hoc management needs Proven experience as a Credit Controller or similar role, preferably in a corporate finance environment. Knowledge of basic accounting principles and accounts receivable processes Excellent numeracy skills SAP experience is an advantage but not essential Strong attention to detail and thoroughness Excellent organisational skills and ability to work independently Additional language skills (e.g. French or German) are an advantage Adaptable, agile, and open to new challenges Ability to work cross-functionally with different teams Clear and effective communication with customers and internal stakeholders. Proficient in Microsoft Excel and other Office software.