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Job Title: Credit ControlReporting To: Credit Control Team LeaderContract Type: PermanentDirect Reports: NoneLocation: Basingstoke, with travel to our St James's office when requiredThe job in a nutshellThe objective of this role is to help the business control the level of customer debt by helping collect payments as they fall due, supporting other credit controllers in executing best practices on debt management processes and ensuring we appropriately leverage the full capability of our ERP system.This role is important for building and maintaining a long-term relationship with our customers by helping to keep them informed on balances, resolving queries and generally supporting initiatives to prevent payments from becoming overdue. While this role does support internal stakeholders and administration, it will also require customer-facing dialogue. Who you will work withInternal: As a support function, you will need to work cross-functionally with the Fine Wine sales team, Credit Control, Accounts Receivable and other support teams like Customer Services and BBX.External: Communicating with Customers by phone, letter or email. At times, other external stakeholders.What you will doThe most significant responsibilities are:Collection / Debt ManagementDebt ledger includes private & business customersSupport regular credit control meetings with PCM to review account status & drive actions to resolve outstanding queriesMaximise Cash Collections through executing processes for contacting customers and broader initiatives, and adopting new technologies to facilitate paymentsProvide copies of invoices and statements on request from Customers or inter